Our Comprehensive Service

Imagine-TS primarily offers an exclusive capacity for onsite preventative service and maintenance, with key roles in all hardware maintenance of imaging peripherals and associated software products for document management solutions.

We specialize in the warranty and maintenance of leading imaging products such as Kodak and Fujitsu & Bell & Howell scanners. Over and above that, we also provide service agreements for Canon and Panasonic scanners, as well as specialized HP and Plasmon Jukeboxes.

Our comprehensive service and support on a contractual basis ensures that breakdowns are minimized, due to the following factors…

Onsite Maintenance

Onsite maintenance, which includes consumables, cleaning materials and all parts when needed.

Monthly Services

Preventative monthly or quarterly services with a 4 hour response time and 8 hour fix.

Technical Training

Technical training in scanner operations and general end-user scanner care.

Call Centre

Reactive breakdown call centre for full monitoring and support.

Warranty Exchange

Warranty exchange on all parts if found faulty

Swap Out's

Swap out units provided should a technician not be able to fix the problem onsite.

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